Common Problems Encountered When Downloading

Issue

When downloading software from Keysight EEsof EDA, you are asked to agree to a license agreement and then a pop-up window appears and the Keysight Download Manager (DLM) opens. The Keysight DLM is actually a download manager supplied by Akamai. It allows downloads to be stopped and restarted, or to resume if the download is interrupted during a long download. Unfortunately, the DLM itself can be problematical and you may encounter errors such as:

In some cases, the DLM simply won't start. You may see the Downloading File window open and then close and nothing else happen.

Solution

If the Akamai DLM is not working for you, you can bypass it entirely and do a direct download. This will use your browser's built-in download manager.

If you are using Firefox, please do the following:

Once you are finished downloading, you can go back to Tools > Options, select Content and check the "Enable Java" checkbox.

If you are using Internet Explorer, please do the following:

In Internet Explorer, check your security settings by looking at Tools > Internet Options > Security. The default Medium setting has all of the necessary features enabled to use Akamai DLM successfully. The High level does NOT.

Meta Description

DocOwner: Mike Malone 1
DocCustViewable: ContentReviewed
Keywords: AKAMAIDLM, DOWNLOAD, PRODUCT_ALL