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Installation Procedure

  1. You can download the latest version of SystemVue from: $body .
  2. Navigate to where you saved the SystemVue<version>.exe installation image.
  3. Run the executable SystemVue<version>.exe.
  4. The InstallAnywhere extracts the components and displays the Introduction tab. Click Next to proceed.
  5. Read the License Agreement and if you agree, select I accept the terms of the License Agreement and click Next.

  6. The Choose Install Set tab appears. You can select from Complete (Default), Minimal, and Custom options.

  7. The Choose Install Folder tab appears. You can type a new location or proceed with the default location (C:\Program Files\ SystemVue<version>). Click Next to proceed.
  8. The Install FLEXid Drivers tab appears. You can select Yes or No depending upon whether you want to install FLEXid driver on your system or not. Click Next to proceed.
  9. The Pre-Installation Summary tab appears. Click Install to proceed with the installation or click previous to change any previously made choice.

Congratulations you have successfully installed SystemVue. The next step is to setup Licensing. Follow the steps appropriate for the type of licensing you are using.


Silent Installations

The InstallAnywhere program provided with SystemVue supports a silent installation mode. A normal (non-silent) installation receives the necessary input from the user installing the software in the form of responses to prompts in dialog boxes. However, a silent installation does not display prompts for inputs. InstallAnywhere supports a silent mode that has no user interaction, and runs either using the defaults provided for a complete install or using a response file that contains the values for various InstallAnywhere variables, which control the installation.

Silent Installation Overview

Here is an overview on how to set up and run a silent installation.

  1. If needed, run a silent uninstallation before hand to remove SystemVue.
  2. Run the SystemVue<version>.exe utility using arguments for a silent installation (see below).

Running a Silent Installation

To run a silent installation, run the SystemVue<version>.exe utility using the silent installation arguments shown below:

  1. On the client PC, verify that SystemVue installation folder does not already exist. There should not be a C:\Program Files\ SystemVue<version> folder since the silent installation process is not expecting it to be there. If SystemVue has been installed, uninstall it before you continue.
  2. On the client PC, open a Command Prompt or DOS prompt window. In a command prompt, change to the folder that where SystemVue<version>.exe is. The location of the SystemVue<version>.exe can be on a server.


    When a silent installation is running, you won't see any confirmation that the installer is running. However, the process monitor will show SystemVue_install.exe processes running in the background. If you are running on Windows 7 or Windows Vista, then you will need administrator privledges to install.

  3. On the client PCs, perform one of the following actions to run a silent installation of SystemVue:


Silent installation of SystemVue installs the License Setup Wizard. However, if the license setup is required, the License Setup Wizard is launched on the first run of SystemVue.

  • Complete Silent Install
    • To perform a complete silent installation without requiring any user interaction, type the following command from the command line:
      SystemVue<version>.exe -i silent
  • Custom Silent Install
    • The custom silent installation gets its input from the response file created during a custom installation. To perform a custom silent installation without requiring any user interaction, create a response file then type the following command from the command line specifying the path to the response file:
      SystemVue<version>.exe -f c:\tmp\your_response_file.txt -i silent

Creating Your Own Response File

When a normal installation runs, the inputs to prompts that are entered manually into dialog boxes are automatically recorded to a response file. By default, all of the variables defined in your installation are recorded. A response file is always generated after the successful completion of an installation. InstallAnywhere creates this file when the installation exits, storing the values of the applicable properties in the file. This is useful for saving a record of a specific installation execution session that can later be reused in a silent or custom installation.

This response file is a plain text file that uses a simple key=value format. If you want to change the settings in a particular response file, you can edit the response file directly or create your own from scratch.

The properties in the response file might look like:

  • INSTALLER_UI allows you to specify the installer mode in the properties file, negating the need to use the -i silent command-line switch.
  • USER_INSTALL_DIR is the location where you wish to install SystemVue. You must use double back slash in the path (c:\Program Files\ SystemVue<version>)
  • CHOSEN_INSTALL_SET can be set to a value of either complete or custom.
    If you set it to "complete", you don't need to add the CHOSEN_INSTALL_FEATURE_LIST variable. The "complete" selection will install all of the SystemVue modules.
    If you select "custom", you need to set the CHOSEN_INSTALL_FEATURE_LIST. $body
  • CHOSEN_INSTALL_FEATURE_LIST allows you to specify one or more items separated by commas.


The most effective way to troubleshoot errors with the silent install/uninstall process is to run the same type of installation in normal or visual mode.

Uninstall Procedure

  1. Select Start > All Program > SystemVue<version> > Uninstall SystemVue <version>
  2. The Uninstall dialog box appears. Select Uninstall Product and select Next to proceed and completely uninstall SystemVue <version> from your system. $body

Note: To completely uninstall SystemVue from your PC, delete the SystemVue install folder (default:C:\Program Files\ SystemVue<version>) and the following
registry entry HKEY_CURRENT_USER > Software > Agilent > SystemVue<version>.


Installing FlexNet USB Key (dongle) Driver

USB hardware key check

Before performing this procedure, you must ensure that you have the correct USB Hard Key. For GENESYS 2009.04 and later, a new style hardware key is used. The new hardware key is identified with a number on it, which appears as "ID-9-xxx...". If your USB hardware key shows a four or five digit number after "S/N" on it, this is an old style key and will not work with GENESYS 2009.04 and later software.

Key Type

Key Number

Supported in GENESYS 2009.04 (or later)





1234 or 12345


Download USB hardware key Driver

  1. Click on the link below to download USB key hardware drivers,

  2. Click the link called, Windows - FLEXid Dongle Driver Installer(.zip)(19.3 MB). The Agilent License Agreement page opens.
  3. Scroll down to the bottom of the page and click AGREE to accept the license agreement.
  4. Thank You: Acknowledgment page opens displaying the window prompting you to save it.


    If the window does not open prompting you to save, click "If content does not appear: click here".

    #Select the option Save File and click OK to save this file to a desired location on your computer system.
  5. Unzip On unzipping, a folder called ads2009_windows_dongle_sup is created and it contains the following directory tree,


    • FLEXId_Dongle_Driver_Installer.exe
    • FLEXIdCleanupUtility.exe
    • FLEXnet_ID_Dongle_Drivers.pdf

Install USB hardware key (dongle driver)

  1. Using either My Computer or Windows Explorer, change directories to .../ads2009_windows_dongle_sup/dongle_sup. Double click on "FLEXId_Dongle_Driver_Installer.exe".
    FLEXid Dongle Driver Installer window opens:
  2. Click Next. Select Options screen opens.
  3. Select the desired drivers and click Next.


    FLEXid9 is the latest driver. You can deselect FLEXid 6_7 and FLEXid 8

  4. Start Copying Files screen opens. Click Next.
    Setup Status window opens displaying the progress bar for the installation.
  5. InstallShield Wizard Complete screen opens. Click Finish.

Check for Previously Installed Drivers


You may skip this step if you're absolutely certain that no FLEXnet drivers have been installed on license server machine.

  1. Open a command line shell (DOS window) selecting Start > Run and enter cmd.
  2. Change directories .../ads2009_windows_dongle_sup/dongle_sup.
  3. In the commandline, enter the command

    FLEXId_Dongle_Driver_Installer.exe /remove

    The following screen opens as shown below (depending on whether the drivers are already installed or not):
    Situation 1: No Drivers Loaded:
  4. Hit Cancel and in the next window, hit Finish. Go to the next section to start the installation of the dongle driver.
    Situation 2: One or more drivers previously installed.
    The machine may already have earlier versions of the dongle driver installed,

    In the above screen shot, drivers 6.7, 8, and 9 are installed. Drivers 6.7, and 8 may be there for a reason. Remove FlexId 9 because this needs to be updated. In other words, make sure that only "FLEXid9 Drivers" check box is selected. This requires a reboot.

Language Pack Installation and Usage

The Genesys Language Pack provides local language support for Japanese, Korean, Chinese (Simplified and Traditional), and Russian in Genesys menu picks.

The following are the installation steps:

  1. Unzip the desired DLL for the local language support you need.
  2. Copy and paste the DLL into the Genesys installation "Bin" folder. This is typically located in C:\Program Files\Genesys20xx.xx\Bin.
  3. Start Genesys, go to Tools'>Options>Language and select the language you want.
  4. Exit and Re-start Genesys again and you will be using the new language.
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