The following table lists the Frequently Asked Questions (FAQs) on Licensing.
Where can I find different licensing tools such as
|How can I determine the agileesofd version before installing or running any EEsof product?|
There are two versions associated with agileesofd: the Flexera Publisher version and the EEsof licensing tools version.
To determine the Flexera version,
type: “agileesofd -v”
To determine the EEsof licensing tools version on Windows
To determine the EEsof licensing tools version on Linux:
type: “strings agileesofd | grep EESOF”
Where should I copy my license file?
On the Windows platform, Keysight recommends you to copy your license file to
Can I change the port number in my license file?
You will not normally need to modify your local node-locked license file. Licenses provided by the Keysight Software Manager (KSM) will have a port number of 27009 on the SERVER line. If you do want to use a different port number, then you need to modify them all of your EEsof license files for a given license server to have the same port number in order for the license server to recognize them and start properly. The License Setup Wizard (beginning with Licensing version 2017.01) will check that all of the license files use the same port (or all have no port). Refer to Accessing Licenses through a Firewall section in the Advanced Licensing Configuration chapter.
Can I access the license activity log file?
For the local node-locked license set up by the License Setup Wizard, you can find out the location of the license activity log by either of the following method:
I am using valid Combo License but I still get "License Denial" message.
The license checkout denials could be recorded in the license activity log when you use a combo license file that contains both version 2.8 and 3.0 licenses. You can ignore these messages as they don't have any impact on using the product.
Why do I need to set environment variable
Why am I getting "License Denial" message?
Occasionally you may receive a license denial message unexpectedly. When that happens, you should check to see if there are any "run-away" EEsof processes that need to be killed, because those run-away EEsof processes might be holding on to the license.
Why should I turn off FLEXLM_TIMEOUT?
FLEXLM_TIMEOUT is used by Flexera when connecting to a license server. The default value of 3 seconds (3000000 microseconds) is sufficient to allow remote connections with typical latencies. It generally will not need to be changed. This value is also used when scanning for port when no port is specified in the license file or in the server string. If you know that there are no latency issues with a server you can reduce the value of FLEXLM_TIMEOUT.Then minimum possible value is 200 milliseconds (200000 microseconds). Keysight recommends using a port number and not changing FLEXLM_TIMEOUT.
Do I need to explicitly specify TCP/IP port?
Not specifying the TCP/IP port for the license server during license setup may lead to checkout delays, unexpected behavior, and/or license checkout failure on the Windows platform. Therefore, it is highly recommended to always explicitly specify the TCP/IP port associated with each license server.
What license version do I need?
Check Product Release Notes first. Refer to License Version to Software Release Compatibility Table for details on license version to use.
What do I do to clean my existing license setup?
When you suspect that your license setup is outdated or behaving weirdly, a quick way to clean up your existing license setup and force a reload and recreation of the license servers and service on the Windows platform is the following:
How do I determine if I am using the latest agileesofd vendor daemon?
To determine the agileesofd vendor daemon, you must check the following:
How do I Find Flex ID of Hardware Key?
You need thenodelockedID of your hardware security key to get licenses from Keysight EEsof. It might also be useful to access this information when you place a call to Technical Support. There are two ways to check this: